For many property owners, the idea of turning a home or condo into a short-term rental sounds like easy extra income. In reality, successful hosting takes more than handing over the keys — it’s a blend of preparation, communication, and attention to detail that turns guests into raving fans. Here’s how to make it happen.
1. Set Clear Expectations from the Start
Guests feel more comfortable when they know exactly what to expect.
- Include accurate descriptions and high-quality photos.
- List amenities honestly — no surprises.
- Be upfront about house rules, check-in/check-out times, and any quirks of the property.
2. Make the First Impression Count
First impressions begin before the guest steps through the door.
- Send a friendly confirmation message after booking.
- Provide clear arrival instructions, parking details, and access codes.
- Consider a small welcome gesture, like bottled water, snacks, or a handwritten note.
3. Keep Communication Quick and Helpful
Fast responses make guests feel valued.
- Reply to questions promptly, even if it’s just to acknowledge you’re looking into something.
- Offer local tips — restaurants, activities, hidden gems.
- Use templates for common messages to save time.
4. Cleanliness is Non-Negotiable
Guests will overlook a lot — but not dirt.
- Schedule professional cleanings between every stay.
- Do a quick quality check before guest arrival.
- Don’t forget overlooked areas like under beds, behind furniture, and inside appliances.
5. Handle Issues with Grace
Even the best-prepared properties have hiccups.
- Acknowledge the problem quickly.
- Offer a solution or compensation when appropriate.
- Stay calm and professional, even if the guest is upset.
6. Ask for Reviews the Right Way
The best time to request a review is right after a positive interaction.
- Thank guests for staying.
- Let them know how much a review means to you.
- Make it easy — send the direct link.
Final Tip: Hosting doesn’t have to feel like a full-time job. With the right systems and support, you can go from bookings to 5-star reviews without the stress. That’s where professional property management, like what we provide at Village Management Services, can make all the difference.
